Shipping Policy

Last updated: October 2026

At Linalool Clothing, we want your order to reach you safely, securely and as quickly as possible. Please read the following shipping information before placing your order.
 

1. Order Processing

All orders are processed during business hours, Monday to Friday, excluding public holidays.

Orders are generally processed and dispatched within 2–4 business days after payment has been successfully received.

During busy periods, promotional events, sales or new collection launches, processing times may be slightly longer. If there is an unexpected delay with your order, we will do our best to keep you informed.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where applicable.
 

2. South African Shipping

We offer delivery throughout South Africa.

Standard delivery generally takes approximately 2–5 business days from the date your order is dispatched.

Delivery times may vary depending on your location, the courier service and circumstances outside of our control.
 

Shipping Fees

Shipping fees will be calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other delivery specials. Any applicable promotion will be clearly communicated on our website.

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3. Delivery Address

Please ensure that your delivery address and contact details are correct before completing your order.

Linalool Clothing cannot be held responsible for delays, additional delivery charges or parcels delivered incorrectly as a result of an incorrect or incomplete address supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed once an order has been dispatched.

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4. Courier Deliveries

Our courier partners may contact you using the contact details provided at checkout to arrange or confirm delivery.

Please ensure that someone is available to receive your parcel where necessary.

If a delivery attempt is unsuccessful, the courier may make another attempt or contact you to arrange delivery. Additional delivery charges may apply where a parcel needs to be re-dispatched due to an incorrect address, repeated failed delivery attempts or circumstances caused by the customer.

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5. Tracking Your Order

Where tracking is available, your tracking details will be provided once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active on the courier's system.

Once your parcel has been handed over to the courier, delivery is the responsibility of the courier service. However, we will assist you in resolving any delivery issues where possible.

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6. Delays

Although we aim to meet the estimated delivery times above, delivery dates are estimates only and are not guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions

• Courier delays

• Public holidays

• Strikes or industrial action

• Incorrect or incomplete delivery information

• High-volume periods

• Events beyond our reasonable control

We will not be liable for losses arising from delivery delays outside of our reasonable control.

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7. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives visibly damaged, please contact us as soon as possible at [insert customer service email address].

Where appropriate, we will liaise with the courier to investigate the matter.

Please retain the packaging and any relevant photographs if your parcel arrives damaged, as these may be required when submitting a claim to the courier.

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8. International Shipping

International shipping may be available for selected destinations.

International delivery times and shipping fees will depend on the destination and will be calculated at checkout where applicable.

Please note that international orders may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless expressly stated otherwise.

Linalool Clothing is not responsible for delays caused by customs or for any customs duties, taxes or fees charged by the destination country.

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9. Returns and Exchanges

Shipping costs associated with returns or exchanges are subject to our Returns & Exchanges Policy.

Please review our Returns & Exchanges Policy before sending an item back to us.

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10. Contact Us

If you have any questions regarding your order or delivery, please contact us:

Linalool Clothing
Website: www.linaloolclothing.com
Email: linaloolclothing@gmail.com

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We are always happy to assist and will do our best to ensure that your Linalool Clothing experience is a positive one.

Linalool Clothing reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page.