PRIVACY POLICY
Linalool Clothing recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us.
This Privacy Policy applies to visitors to our website, www.linaloolclothing.com, as well as customers who purchase products from Linalool Clothing online.
By visiting and/or using our website, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy explains the information practices that apply to personal information that we collect about you as an individual when you visit, use or make a purchase through our website.
Any personal information that we collect while you are visiting or using our website will be handled in accordance with this Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
This Privacy Policy does not apply to information collected by third-party websites, applications or services that may be linked to or accessible through our website. Any information collected by those third parties is subject to their own privacy policies.
INFORMATION WE COLLECT
This section of our Privacy Policy describes the types of information collected by Linalool Clothing.
Information Collected Automatically
Whenever you visit our website, we may automatically collect certain information about your interaction with our website.
This may include your IP address, browser type, device type, operating system, pages visited, referring website, date and time of your visit and information about how you interact with our website.
We use this information to help us understand how visitors use our website, diagnose technical problems, improve our website and provide a better online shopping experience.
Where appropriate, this information may be collected through cookies and similar technologies.
Information You Send to Us
If you choose to provide us with personal information, for example by creating an account, placing an order, completing a form, subscribing to our communications or contacting us, we may collect the information that you provide.
We only collect information that is reasonably necessary for the purposes for which it is being collected.
Information About Your Transactions With Us
When you purchase from Linalool Clothing, we may collect information relating to your order and transaction history.
This may include the products purchased, order number, purchase date, delivery information, payment status, refund information and communications relating to your order.
Payment information may be processed directly by our third-party payment service provider. Where possible, Linalool Clothing does not store complete credit or debit card details on our own systems.
COOKIES AND SIMILAR TECHNOLOGIES
Our website may use “cookies” and technologies similar to cookies.
Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit and can make your online experience more convenient.
Most web browsers accept cookies automatically, but you can change your browser settings to reject or delete cookies.
Please note that if you disable certain cookies, some functions of our website may not work properly.
This Privacy Policy applies to cookies used by Linalool Clothing. Third-party advertisers, analytics providers and other third-party websites may use their own cookies or similar technologies, which are governed by their respective privacy policies.
USE AND DISCLOSURE OF INFORMATION
We use the information that we collect about you to operate our business, provide the products and services you request and improve your experience with Linalool Clothing.
In order to carry out certain business functions, such as payment processing, order fulfilment, delivery, website hosting, email delivery, analytics or marketing, we may use third-party service providers.
Where we provide personal information to a service provider, we take reasonable steps to ensure that the information is handled securely and only used for the purposes for which it was provided or as otherwise permitted by law.
For example, when you place an order, we may provide relevant information to a third-party payment provider and/or courier so that your payment can be processed and your order can be delivered to you.
We may also disclose personal information where we are required or permitted to do so by law, court order, regulatory authority or other lawful process.
We may disclose information where reasonably necessary to protect the rights, property or safety of Linalool Clothing, our customers or other persons, or to investigate suspected fraud or unlawful activity.
If Linalool Clothing is sold, transferred, merged with another business or undergoes a similar corporate transaction, customer information may form part of the assets transferred to the new or acquiring entity, subject to applicable privacy laws.
MARKETING COMMUNICATIONS
Where permitted by applicable law, Linalool Clothing may send you information about our products, new collections, promotions, sales, special offers and other news.
Where required, we will obtain the appropriate consent before sending direct marketing communications.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained in the communication or by contacting us directly.
Please note that unsubscribing from marketing communications will not prevent us from sending important transactional communications, such as order confirmations, delivery notifications or information relating to your purchases.
WEBSITE SECURITY
We take reasonable technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration or destruction.
Where applicable, secure technologies such as SSL encryption are used to help protect information transmitted through our website.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including keeping any account passwords confidential and notifying us if you believe your account has been accessed without authorisation.
ORDER CONFIRMATION
When you place an order through the Linalool Clothing website, we may send an email confirming receipt and/or acceptance of your order to the email address provided at checkout.
If you receive an order confirmation for an order that you did not place, please contact us as soon as possible so that we can investigate the matter.
PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment providers.
Depending on the payment method selected, your payment information may be collected directly by the relevant payment provider.
We do not intend to store complete credit or debit card information on our own systems.
Payment providers may process your information in accordance with their own privacy policies and terms. We encourage you to review the privacy policy of the payment provider used for your transaction.
DELIVERY INFORMATION
In order to deliver your order, we may provide your relevant personal information to our courier or delivery service provider.
This may include your name, delivery address, telephone number, email address and order or tracking information.
We only provide information that is reasonably necessary to fulfil and manage your delivery.
LINKS TO THIRD-PARTY WEBSITES AND SERVICES
While visiting or using the Linalool Clothing website, you may encounter links to third-party websites, applications, products or services.
These third parties operate independently from Linalool Clothing and may collect and use your information in accordance with their own privacy policies.
Linalool Clothing is not responsible for the privacy practices, content or security of third-party websites or services.
We encourage you to review the privacy policy of any third-party website before providing personal information to it.
SOCIAL MEDIA
Linalool Clothing may operate or use social media platforms such as Instagram, Facebook, TikTok or other social media services.
If you interact with us through social media, the relevant platform may collect and process information about you in accordance with its own privacy policy.
We may receive information that you choose to provide to us through these platforms, including messages, comments or other communications.
SHARING YOUR INFORMATION
We do not sell your personal information.
We may share your personal information with trusted service providers where reasonably necessary to operate our business and provide our services to you.
We may also disclose personal information where required or permitted by applicable law.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.
INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
Some of our service providers or technology platforms may store or process information outside South Africa.
Where personal information is transferred outside South Africa, Linalool Clothing will take reasonable steps to ensure that the transfer complies with the requirements of applicable South African privacy legislation.
YOUR CHOICES AND RIGHTS
We respect your rights in relation to your personal information.
Subject to applicable law, you may request access to personal information that we hold about you and may request that inaccurate or incomplete information be corrected.
You may also object to certain forms of processing or request the deletion of personal information where there is a lawful basis for doing so.
You may withdraw consent where processing is based on your consent, although this will not affect the lawfulness of processing that took place before your withdrawal.
You may also object to receiving direct marketing communications from us at any time.
If you wish to exercise any of these rights, please contact us using the details provided below.
RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.
Certain information relating to purchases, payments, accounting and other business transactions may need to be retained for longer periods in order to comply with legal, tax, accounting or regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
CHILDREN'S INFORMATION
Our website is not intended to knowingly collect personal information directly from children without appropriate consent where such consent is required by law.
If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can investigate and take appropriate action.
SITE FEEDBACK
Any comments, suggestions, ideas or other feedback that you voluntarily provide to Linalool Clothing may be used by us to improve our products, services and website.
Where feedback is submitted voluntarily and does not contain confidential personal information, you acknowledge that we may use the feedback for business and development purposes without an obligation to compensate you.
We will continue to handle any personal information contained in feedback in accordance with this Privacy Policy and applicable law.
DATA BREACHES
We take the security of your personal information seriously.
If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate and address the incident.
Where required by applicable law, including POPIA, we will notify the relevant authorities and/or affected individuals of a security compromise.
INFORMATION REGULATOR
If you have concerns about the way in which your personal information is being processed and you are unable to resolve the matter directly with us, you may have the right to lodge a complaint with the Information Regulator of South Africa.
Further information regarding the Information Regulator and its complaint process is available through its official channels.
GOVERNING LAW
This Privacy Policy is governed by the laws of the Republic of South Africa.
Any dispute concerning the processing of personal information will be dealt with in accordance with applicable South African law.
CHANGES TO THIS PRIVACY POLICY
Linalool Clothing may revise this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable legislation.
Any updated version will be published on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
CONTACT US
If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or have a concern about how your personal information is being handled, please contact us.