Refund & Returns Policy

At Linalool Clothing, we want you to be happy with your purchase. If your item isn’t quite right, we are happy to assist with returns, exchanges and refunds in accordance with this policy and applicable South African consumer law.

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1. Returns

Items may be returned within 14 days of receiving your order, provided that:

• The item is unworn and unused.

• The item is in its original condition.

• The item has not been washed, altered or damaged.

• All original tags and labels are attached.

• The item is returned in its original packaging where reasonably possible.

For hygiene reasons, certain items may not be eligible for return if they have been worn or used.

We reserve the right to refuse a return if an item does not meet the above requirements.
 

2. Change of Mind

If you have changed your mind about a purchase, you may request a return within 14 days of receiving your order.

The customer is responsible for the cost of returning the item to Linalool Clothing. The original delivery fee is generally non-refundable for change-of-mind returns.

Once the returned item has been received and inspected, we will process the applicable refund.
 

3. Faulty or Damaged Items

We take great care to ensure that all garments are inspected before being sent to you.

If you receive an item that is faulty, damaged or not what you ordered, please contact us as soon as possible at [insert email address], including:

• Your order number;

• A description of the issue; and

• Clear photographs of the item and the fault, where applicable.

If the item is confirmed to be faulty or incorrect, Linalool Clothing will arrange an appropriate remedy in accordance with applicable South African consumer law.

Where applicable, we may offer a repair, replacement, exchange or refund.
 

4. Incorrect Item or Size

If you have received an incorrect item, please contact us before returning it.

If you have selected the incorrect size and the item is otherwise in perfect condition, you may request an exchange within 14 days of receiving your order, subject to availability.

Customers are responsible for return shipping costs where the incorrect size was ordered by the customer.
 

5. Exchanges

We are happy to offer exchanges on eligible items, subject to stock availability.

If the requested replacement is unavailable, we may offer an alternative item or refund, depending on the circumstances.

Items must meet the return requirements outlined above.
 

6. Sale Items

Sale and promotional items may be subject to different return conditions, which will be clearly stated at the time of purchase.

Unless otherwise stated, sale items that are faulty remain protected by the rights provided under applicable South African consumer law.
 

7. Non-Returnable Items

Items cannot be returned if they have been:

• Worn;

• Washed;

• Altered;

• Damaged after delivery;

• Returned without original tags where the tags are required for resale; or

• Returned outside the applicable return period, unless otherwise required by law.
   

8. How to Request a Return

To request a return, please contact us at [insert email address] with your order number and the reason for your return.

We will provide you with the relevant return instructions.

Please do not send an item back without contacting us first, as this may delay the processing of your return.
 

9. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where reasonably possible.

Please allow 5–10 business days for the refund to reflect in your account after it has been processed. The time taken for the funds to reflect may also depend on your bank or payment provider.

Original delivery charges are generally non-refundable for change-of-mind returns.
 

10. Return Shipping

For change-of-mind returns or exchanges, the customer is responsible for the applicable return shipping costs.

If an item is faulty, damaged or incorrectly supplied by Linalool Clothing, we will cover reasonable return shipping costs where applicable.
 

11. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law.

Where South African consumer law provides you with rights that differ from this policy, those legal rights will apply.
 

12. Contact Us

If you have any questions regarding returns, exchanges or refunds, please contact us:

Linalool Clothing
Website: www.linaloolclothing.com
Email: mhbruwer@gmail.com

We are always happy to assist and will do our best to resolve any issue as quickly and fairly as possible.